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WorkItOutIndoor Training

Support

Questions, bugs, and trainer compatibility problems all go to the same place, and reach a person rather than a queue.

Reporting a problem

What helps us find it quickly:

• Your device and OS version — for example iPad Pro on iPadOS 26, or Pixel Tablet on Android 15
• The make and model of your trainer, heart rate strap or sensor
• What you did, what happened, and what you expected instead
• Roughly when it happened, so we can match it to a recorded session

Common questions

Which trainers work?

Smart trainers speaking FTMS or ANT+ FE-C over Bluetooth, plus Bluetooth power meters, heart rate straps and cadence sensors. If a trainer connects but resistance behaves oddly, tell us the model — that class of problem is usually specific to one manufacturer's firmware and is fixable.

Where does my training data live?

In your account, so it follows you between devices. See the Privacy Policy for exactly what is stored and who processes it.

How do I delete my account?

Settings → Delete account, inside the app. It removes your profile, workout history and connected-service tokens permanently. If you would rather we did it, email privacy@workitouttraining.com.

Can I import runs and other sports?

Yes — enable the Apple Health or Health Connect import in Settings and activities recorded by your watch or other apps will count towards your training load.